Insurance, loss or damage: It is the full responsibility of the buyer to request and pay additional charges for all insurance. Although lost, missing, or damaged shipments are rare, the buyer assumes full responsibility for uninsured or underinsured shipments.
Update 2-6-10: If you purchase insurance, and then have a lost or missing shipment, you will need to file a claim for reimbursement through the proper carrier. I can assist you with the claim as needed. If you wish to have the missing or delayed items replaced while waiting for the insurance to come through, a full payment for the items in question will have to be made. Some items might be eligible for return and refund should the missing items eventually be delivered or returned.
International Shipments: All international shipments should be insured for the full value of the merchandise. All fees related to customs, duties, taxes, etc., are beyond our control. We also have no control over the time your package spends in customs. Tracking numbers are often unreliable, and your package often arrives before the tracking number shows any meaningful information.
The Fine Print:
I want you to be satisfied with your purchase or custom project, and every effort will be made in that regard. Custom items, prototype work, and S/H charges are not eligible for credit or refund. Please understand that many of these items are still in the testing stages, and may or may not exactly suit your needs. Every effort is made to accurately represent these items. If you have questions about whether a particular item will work for you, please ask for my assessment.
Returns and Warranty:
As this is all custom made to order prototype work, no refunds or partial refunds are allowed. This plain and simple warranty of items is warranted against defects in manufacture for one year under normal use. Repairs and / or modifications, whether or not deemed to be covered under this warranty, need to be sent back to Michael Bass for evaluation and a best effort will be attempted to satisfy the end user in terms of resonable costs for these repair and / or modifications. Shipping charges both ways are the responsibility of the end user. No other warranties are implied or expressed.
It is the sole discretion of Michael Bass to determine if damage has accrued due to manufacturing and materials, general wear, or misuse.
There are no user servicible items inside any of the component parts with the exception of replacing the battery for those items that contain a battery for the power supply.To prevent battery leakage and voiding the warranty, the battery should be removed when the item is not used for an extended period of time. Any alteration of the components by the end user will natually void this warranty. Michael Bass and MichaelBassDesigns shall not be liable for loss of income or profits because of the use, misuse, or inability to use any parts of this setup. The end user assumes all risk and liability for loss, damage or injury to persons and property due to the use, misuse, or inability to use any parts of this setup. It is up to the user to determine the ultimate suitablilty of any of the items ordered through Michael Bass or MichaelBassDesigns as it pertains to their own needs. Any and all advice will be given in a good faith effort to help the customer, and / or end user to determine that the item will do just what is requested.
The information contained in this electronic mail message (including any attachments) is confidential information that may be covered by the Electronic Communications Privacy Act, intended only for the use of the individual or entity named above, and may be privileged.
No Use. Recipient agrees not to use the Confidential Information in any way, or to manufacture or test any product embodying Confidential Information, except for the purpose set forth above.
No Disclosure. Recipient agrees to use its best efforts to prevent and protect the Confidential Information, or any part thereof, from disclosure to any person other than Recipient's employees having a need for disclosure in connection with Recipient's authorized use of the Confidential Information.
Protection of Secrecy. Recipient agrees to take all steps reasonably necessary to protect the secrecy of the Confidential Information, and to prevent the Confidential Information from falling into the public domain or into the possession of unauthorized persons
Protecting your privacy is very important and I take this responsibility very seriously. Personal information, such as name, address, telephone number and email address, is collected for the normal processing of your order and answering your questions. Credit card account information is used for the sole purpose of processing your current order and is never distributed to persons outside of the processing service.
Payments are handled through the PayPal secure shopping cart and invoicing system. You can send funds directly to my e-mail address ( email@example.com) via PayPal, click on the payment link to bring up an Instant Invoice and fill in the total, or request that I send you an itemized invoice (either before or after you have paid). You do not need a PayPal account, as you can use any major credit card, debit card, or e-check. The e-check option does take from 4-6 business days for the funds to clear, and will usually delay shipment of your custom item. Credit cards, debit cards, and PayPal funds are credited almost immediately, and won't usually incur a delay in shipping. You can also send cash or a check when you send your items for me to evaluate or mod, or even send funds via Western Union if your country is one of the few that PayPal doesn't work in. Please ask if you have any questions.
Paypal does not share any customer data with us (or anyone else) so your personal financial information is 100% secure. For more information please visit the PayPal website.
Sample Payment Screens:
The Sample Payment Screen #1 is what you see when you click on the payment link anywhere on this site and then fill in the total (including the correct S/H). Here you can login to your PayPal account and complete the transaction, Click the "Continue" link to pay using a credit card, or click the link of "MichaelBassDesigns" to cancel this transaction and return to the home page of my site, http://michaelbass.blogspot.com/index.html.
The Sample Payment Screen #2 is what you see when you click on the "Continue" link from the first screen, above. Here you can fill in the required fields for using a credit card, or login to your PayPal account to complete the transaction. If you are using a credit card and have filled in the required fields, click on the "Review Order and Continue" link to bring up the next screen, or click on the link of "MichaelBassDesigns" near the bottom of the page to cancel this transaction and return to the home page of my site, http://michaelbass.blogspot.com/index.html. Pretty much the only credit card you can not use is the credit card that is attached to your PayPal account.
Note: For some countries, you must sign up with PayPal before you can use a credit card.
The Sample Payment Screen #3 is what you see when you click on the "Review Order and Continue" link from the previous screen. Here you can click on the "Comments / Shipping Address" link to verify your shipping address, and add additional comments as necessary. If you wish to cancel the transation, click on the link of "MichaelBassDesigns" near the bottom of the page to cancel this transaction and return to the home page of my site, http://michaelbass.blogspot.com/index.html. If you are all set, and wish to complete the transaction, click on the colored box link, "Pay $xx.00 Now" which should have the amount that you entered when the first screen appeared. After the payment is sent successfully, you will get a confirmation screen and e-mail. If you don't get the confirmation screen, it is probably because you cancelled the transaction before completion.
E-mail me with questions, or to order and have me make something for you NOW!
First time e-mailing? Please tell me your city, state, and country, and how you got to me if you would like me to answer your question. Thanks for understanding!
Fine Print Details
Order Form - Sorry, there is none... send me an e-mail. Just about everything here is custom made to order, and will often require more than a simple check box on an order form to make it to your specifications, or to make sure you are getting exactly what you need.
Rush Service - Many of the mods and other items here are done and shipped quite rapidly, as you should already know. There are times when special components need to be ordered, or extraordinary means are needed to get you the finished item when you want it to satisfy a certain deadline. Special Rush Service Charges will be custom quoted, and if you agree, we will proceed as fast as possible. If you opt to not incur any additional charges, then a more relaxed timetable will prevail. If you have questions about this policy, or the quoted additional charges, please ask.
Click to view the Sample Payment Screens
Send funds via PayPal to this e-mail address -
Or click on logo below, then fill in amount including S/H
(Log in, or press Continue to pay without a log in)
S/H & Payments:
Here is the information I usually include in an e-mail when you ask about S/H and payment. The shipping amounts are per package, unless you are ordering a lot of stuff, and then it is by quote.
"To order, just let me know what you want, and what options, and then the payment and S/H info is below:
Certain heavier and bulkier items like the Always Ready Flash Stands, Flash Units, and Foot Switches are higher S/H, and will be quoted.
The approximate amounts for Domestic (USA) S/H are:
Express Mail (overnight to most places).......$40
Priority Mail: (2-3 days)..........................$10
First Class Mail (13 oz max):(Varies)........... $6
The approximate amounts for International S/H are (to allowed countries):
It is all based on weight and package size, so it will vary. For very light packages, Express and Priority Mail are very close in price.
Express Mail (5 days)..............................$48
Priority Mail: (6-10 days)..........................$35
First Class Mail:(10+ days)........................$25
Return S/H for flash units is usually higher than shown here.
Insurance is always optional and is the buyer's expense. Please ask for a quote if you are interested.
UPS, FedEX, and DHL services are available by quote and will include a handling fee, sorry.
To order, you would add in the S/H option you wish, and either send the total via PayPal to this address, or click on the payment link on my site to bring up an instant invoice and then fill in the total. You can then either pay with a PayPal login, or click the "Continue" link near the bottom of the page to pay with a credit card.
PayPal and credit cards are an "instant" transfer of funds, while the e-Check option will take up to a week for the funds to clear. If you have trouble with the invoice screens, I have Sample Payment Screens with help notes on my site at the bottom of the "Fine Print" section (located on the right side of each page).
Make sure to verify your desired shipping address, and add comments or notes if needed.
If you have further questions before ordering, please ask!"
CLICK BOX BELOW TO PAY:
(Include shipping address in special instructions)